ComQual uses two complementary approaches to manage roles and responsibilities:
Application-Level Roles
These define what users can do within the system overall:
Sets up and maintains the management system structure. Adds and removes users, assigns roles, configures modules, defines custom fields, establishes workflows. Focuses on system configuration rather than daily operations.
Plans and coordinates management system activities. Defines control schedules, evaluates nonconformities, assigns corrective actions, verifies effectiveness, conducts management reviews. Oversees teams and ensures the system works effectively.
Executes assigned activities. Performs control activities, reports nonconformities, implements corrective actions, maintains records. Does the day-to-day work of the quality system.
Activity-Level Roles (RACI Matrix)
For each specific activity (a control, an issue, an action), ComQual uses the RACI model to assign precise responsibilities:
| RACI Role | Description |
|---|---|
| Responsible | The person who does the work and executes the activity |
| Accountable (Supervisor) | The person who oversees, has authority to approve, and is ultimately answerable for results |
| Consulted | People who participate, provide input, or contribute expertise |
| Informed | People who receive updates and need to know about progress or results |
Combined Assignment Example: the same person might be:
- User at the application level (can access certain modules)
- Accountable for specific control activities (oversees those particular activities)
- Responsible for other activities (executes those specific tasks)
- Informed about activities in other areas (just receives updates)
The system automatically routes tasks, notifications, and approvals based on these role assignments, ensuring everyone knows what they need to do and who's responsible for what.